A reboot may be required to complete disinfection.Click Continue to apply selected actions.Do not choose Delete unless instructed to do so. Important! - If Cure is not available, please choose Skip instead. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
If Malicious objects are detected, they will show in the Scan results.If Suspicious objects are detected, the default action will be Skip.I will tell you what to do with these later. If you have files that are shown to fail signature check do not take any action on these.If any infection or suspected items are found, you will see a window similar to below:.A log file report will pop which you can just close since the report file is already saved. If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. When it finishes, you will either see a report that no threats were found like below:.During the scan it will look similar to the image below:.NOTE: Do not use the computer during the scan! Click on the Start Scan button to begin the scan and wait for it to finish.
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Download TDSSKiller and save it to your Desktop.The first time the tool is run, it makes also another log (Addition.txt). It will make a log (FRST.txt) in the same directory the tool is run. When the tool opens click Yes to disclaimer. flash drives (thumb/pen drives, USB sticks), external HDDs, MP3/MP4 players, digital cameras, memory cards (SD cards, Sony Memory Stick, MultiMedia Cards etc.), some mobile phones, some GPS navigation devices etc.ĭownload correct tool for your operating system.Īnd save it to a folder on your computer's Desktop.ĭouble-click to run it. Please copy/paste the log in your next post.Įxplanation: USB storage devices are all the USB devices that get their own partition letter at connecting to the PC, e.g. after all the devices are scanned, choose "Save log" option from right-click menu on Monitor tab. if there are more USB storage devices to scan, please take a note about the order in which these were connected connect all of the USB storage devices to the PC, one at a time, and keep each one connected at least for 10 seconds wait a couple of seconds for initial scan to be done If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.ĭownload USBNoRisk to your Desktop and run it by double-clicking the program's icon Any help would be greatly appreciated, and thank you for your time.Ĭould not upload my TDDSKiller log, says the file is too large I'd like to take care of this so I won't have to worry anymore. Is there a way to stop the hard drive from running automatically, so I can assess the problem without getting it back on my PC? How do I go about cleaning the external hard drive? Do I plug it in and run AdwCleaner, JunkWare Removal Tool, Malwarebytes, RKill, TDDSKiller, and ComboFix and repeat the process? Or is there another program specifically for external hard drives that I should use? Or would it be easier to erase everything on it and just back it up again? I am afraid to plug in my external hard drive in fear of getting the infection back on my computer. I have a 2TB WD Passport external hard drive. I think I have resolved the problem on my PC, but I fear the infection is still on my my external hard drive. So I went back to after my scans and now no bots are detected. The programs I used were AdwCleaner, JunkWare Removal Tool, Malwarebytes, RKill, TDDSKiller, and ComboFix. I have followed some other posts on bleepingcomputer and downloaded some programs to help with the removal of infections. I will post my logs as attachments to make sure.
I am pretty certain that I have removed the infections from my PC. I believe my problem started with downloading a program on, and I was infected with Mobogenie and the Conduit search toolbar. At this point I started panicking and looking for ways to solve the problem. Went to and it said there was a Criminal Hijacker Financial Trojan. Got an email from that stated we think you have a bot on one or more of your computers. Processor: AMD A6-3400M APU with Radeon HD graphics 1.40 GHz Decided to post again because I feel I didn't gave enough specific information on my first post, sorry I'm new to the site.
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